Privacy Policy

We collect information in two ways: information you choose to give us, and limited technical information collected automatically as part of operating the website.

Information you provide directly

When you submit our contact form, we collect the information you enter into it, which may include:

• Your name
• Your email address
• Your phone number, if provided
• Your company name, if provided
• The service you are enquiring about, if selected
• The content of your message

All fields other than name, email, and message are optional, and you control what you share with us.

Information collected automatically

This website does not use analytics, advertising, or visitor-tracking technologies. Our hosting infrastructure may automatically record standard technical log data (such as IP address, browser type, and request timestamps) for security and operational purposes, as is standard for most websites. We do not use this information to individually identify or profile visitors.

We use the information collected through the contact form to:

• Respond to your enquiry and communicate with you about your project
• Prepare proposals, quotes, or project information you have requested
• Maintain internal records of enquiries and client communication
• Operate, maintain, and improve this website
• Comply with applicable legal obligations

We do not sell your personal information, and we do not use the details you submit to send you marketing communications unless you separately request or agree to that.

When you submit the contact form, a notification containing your submitted details is sent to MTC Marketing’s inbox so that our team can respond to you. This notification email is delivered using Resend, a third-party transactional email service (see Section 5). We may reply to the email address you provided in order to continue the conversation about your enquiry.

Contact form submissions are stored securely within our internal systems and are accessible only to authorized MTC Marketing personnel through a password-protected administration panel. We apply reasonable technical and organizational measures to protect the information you share with us against unauthorized access, loss, or misuse.

No method of electronic storage or transmission over the internet is completely secure, and we cannot guarantee absolute security.

We use a limited number of third-party service providers to operate this website and respond to your enquiries. These providers process information solely on our behalf and for the purposes described below:

• Resend — used to deliver the email notification generated when you submit our contact form, and to allow us to reply to you. Resend processes the information contained in your submission (including your name, email address, and message) solely to transmit that email. You can review Resend’s own privacy practices at resend.com.

We do not currently use analytics platforms, advertising networks, or other third-party tracking services on this website.

This website does not use analytics or advertising cookies. It uses one strictly necessary cookie to support the password-protected administration panel used by our staff; this cookie is not set for ordinary visitors browsing the public website. For full details, see our Cookies Policy.

Depending on the data protection laws that apply to you, you may have rights in relation to the personal information we hold about you, which can include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or request that we restrict certain processing
• Request a copy of your information in a portable format

To exercise any of these rights, contact us using the details in Section 9. We may need to verify your identity before responding to a request.

We retain contact form submissions for as long as reasonably necessary to respond to your enquiry, manage our client relationship, and maintain appropriate business records, or until you request that we delete your information, whichever comes first. Where we are no longer required to keep information for these purposes, we take reasonable steps to delete or anonymize it.

If you have questions about this Privacy Policy or wish to exercise any of your rights, contact us at:

MTC Marketing
info@mtcmarketing.co
Mitrovica, Kosovo

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this page periodically.